SHIPPING
& RETURNS
Where your drop goes, when it ships, what shipping costs, and what we do if something arrives broken.
Where we ship
We ship drops to: [eligible destinations, e.g. Australia only]. You give your shipping address at checkout. You can only join with an address we ship to.
What shipping costs
[e.g. "Shipping is included in the A$30.00 AUD monthly price. There is nothing extra to pay."]
When drops ship
- Your first drop ships within [X business days] of joining.
- After that, one drop ships for each paid month, [within X business days of each renewal / on a set date each month].
- We send tracking details by email when your drop ships.
How long delivery takes
We ship with [carrier]. Delivery usually takes [X–Y business days] after the drop ships. Remote areas can take longer.
Changing your address
You can update your shipping address from your account in the billing portal. Changes apply to drops that haven't shipped yet.
Lost or undelivered drops
If tracking stops moving or says delivered but you don't have it, contact us within [X days] of the expected delivery date. We'll work it out with the carrier, then reship or refund that month.
Returns
- Faulty, damaged or wrong items: contact us with a photo within [X days] of delivery. We'll replace the item, or refund it if we can't replace it. We cover return postage.
- Change of mind: drops are curated surprises, so we don't accept change-of-mind returns on drop items. [Confirm, or describe your change-of-mind policy.]
- Clothing size: [How size exchanges work, if at all.]
To start a return, email us through the contact page with your name and the month of the drop.